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  What can I do if I don't remember my student ID?

Please see your counselor directly if you do not know your student ID. One important thing to note is that if your school has loaded both local student ID # as well as state student ID #, you will need to register with the state ID #. Your counselor can verify what ID # you should use by going to Community -> Manage student data and finding your name.

  What is the difference between Upgrading, Registering and Returning Users?

If you had an account previously in either PrepHQ or Connect!
This "upgrade" process will ask you for your PrepHQ or Connect! username and password that you have used all along. Once you input that information and click "login", you will be prompted to create a NEW username and password. The NEW username will need to be your email address and your NEW password will need to be an 8 digit "strong" password containing at least one uppercase, one lowercase and one number. Once you have completed this process you will be brought into the new product.

The next time you go to log into the product, you will use "Returning Users" and your login will be the new username you created, which is your email and the new "strong" password you created.

If you have never used PrepHQ or Connect! previously.
This option is for brand new users. You will be required to enter your student ID during this process. If you do not know your student ID please see your counselor. If you receive an "Invalid Student ID" error, please see you counselor as well as this may be due to your entering an ID that is different then what we have in our system. Your counselor can check this information by navigating to Community > Manage student Data and searching for your name.

is for all users who have been in the new product and want to gain access again.
This option is for brand new users. You will be required to enter your student ID during this process. If you do not know your student ID please see your counselor. If you receive an "Invalid Student ID" error, please see you counselor as well as this may be due to your entering an ID that is different then what we have in our system. Your counselor can check this information by navigating to Community > Manage student Data and searching for your name.

  I continue to get a "Server Error." what does this mean?

Often times "Server Errors" are related to website maintenance. We suggest that you please wait a few minutes and retry. If you still experience issues, contact our customer support team directly and someone will be able to assist you.

If you receive the server error during the upgrade process, we find that often times, despite the error message, your account upgraded successfully. We suggest that you navigate to "Returning users" and enter in the new username you created, which will be your email address and the new password you created which is the 8 digit "strong" password containing at least one uppercase, one lowercase and one number.